Frequently Asked Questions

No. Memberships are month-to-month. Cancel anytime by emailing info@nuwapilates.com — no notice period and no fees. When you first sign up, you also have Ontario's 10-day cooling-off right for a full refund.

Cancel in the MindBody app at least 12 hours before class (24 hours for private sessions) and your credit goes back to your account. Later cancellations and no-shows use the class, but there's never a fee. Every member gets two forgiveness passes per membership year — just ask.

Classes open 30 days ahead. Early mornings and evenings fill up, so it's worth booking ahead. If a class is full, join the waitlist and we'll add you automatically when a spot opens.

Doors close 5 minutes after class starts, because joining without the warm-up isn't safe on a reformer. Arriving after that counts as a no-show.

Yes. Members can pause for up to 30 days per membership year at no charge, with 7 days' notice. Longer pauses for medical reasons with a doctor's note.

Class packs start on your first class: 5-class packs are valid for 3 months, 10-class for 6 months and 20-class for 12 months. A single class is valid for 1 month from purchase. Membership classes are for use in that billing month. We'll always email you before anything expires.

Group classes are for ages 18 and up.

Two to three times a week is where most people see real change. Once a week maintains and builds slowly.

In most cases, yes. Answer the health questions when you sign up and tell your instructor before class begins — they'll adapt the work for you. Working around injuries is a large part of what we do, and a private session is often the best place to start.

Please check with your care provider first. With the right instruction, reformer Pilates can work well through pregnancy and after. Tell your instructor before class begins, and ask us about starting with a private session.

Yes. ClassPass bookings follow ClassPass's own rules as well as ours. If you find us that way and want to stay, the $99 Begin at NÜWA intro is open to you — and it's the better deal.

Most people feel a difference before they see one. Within the first few weeks of coming two to three times a week, movements that felt awkward start to feel familiar, and everyday things — sitting, standing, carrying — often start to feel a little easier. Strength and control build steadily over the first two to three months. How quickly depends on where you're starting from and how often you come; consistency matters more than intensity.

Body Harmonics is a Toronto Pilates school, founded in 1998, whose three-level instructor certification puts a strong focus on anatomy, biomechanics and observation. Instructors learn to watch how a body actually moves and adapt the work to it, rather than run everyone through the same routine — first on the mat, then the reformer, then the Cadillac, chair and barrels. Ella is Body Harmonics–certified, and every instructor at NÜWA trains in the same method, so the way you're taught stays consistent whoever is leading your class.

Monday to Friday, 7 AM to 8 PM. Saturday and Sunday, 8 AM to 11 AM. Class times are on the live schedule.